Technology is the enabler to better service, no longer the channel. Customers and end users are already in the channel. We need to connect services, leverage partnerships and innovate to meet them there.
We’ve chosen to integrate with Amazon Lex, to offer Jadu CXM users the ability to enable chatbots into their customer service offerings. We have worked with Northampton Borough Council in the early stages of research and development to ensure we implement Amazon Lex with local government at the forefront of our minds.
Join us in this one hour webinar to find out why technology shift is important in Local Government.
"We get 300,000 calls a year, if we can automate even 20% of those – we have a saving of £250k per year with very little effort, before we even start to look at automating transactions.” Kevin White, Services Manager, Northampton Borough Council.