For many organisations, the demand for new digital services has become overwhelming recently, either because services have been completely redesigned or because existing systems and processes have been unable to cope with demand. Digital Transformation can seem overwhelming. Many organisations simply don’t have the capacity to change to the extent that true digital transformation requires. So, how do public sector organisations try to deliver services with the new constraints and expectations? In this session, we will look at ways of delivering tactically, while thinking strategically about digital services.
Building on 20 years’ of leadership experience working in public sector IT, Graham will explain the practical steps needed to navigate the current crisis and deliver real change.