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This session focuses on how AI can be used to collect and analyse interview narratives across an organisation or customer base. There will be a technical presentation as to how DIEM Analytics have achieved this through the development of a truly intelligent voicebot and the settings it has been deployed in. After the technical presentation this session will be interactive with a discussion as to why and when it can be advantageous to use AI rather than a human to conduct interviews.

This session may appeal to people who: *Have an interest in how humans interact with AI * Feel that employee or customer engagement could be improved within their organisation * Realise that there is more to voice technology than asking Alexa for the weather forecast

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Topics covered