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Health literacy: a dual approach to bridging the digital divide

A session hosted by Louise McQuillan and Sophie Randall
Texthelp & Patients Information Forum

Join our panel of experts, including Paul Deemer - Head of Diversity and Inclusion at NHS Employers, Sophie Randall, Projects and Partnership Manager at Patients Information Forum and Louise McQuillan, Workplace Solutions Manager, Texthelp, to discover how moving health literacy up your organisation’s agenda will empower and equip patients with the skills, understanding and confidence to access healthcare information, to be active partners in their own care, and to navigate the health and social care systems with confidence.

You’ll also discover how to support NHS staff to understand and interact with everything from personal health records to online appointment booking.

Learning outcomes:

  • Learn how to embed ways to improve health literacy in policy and practice

  • Discover how supporting low health literacy amongst NHS staff is vital in an increasingly diverse sector

  • Understand how to design supports and services to better meet people's health literacy levels


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