Local Authority 2020 Digital Transformation Success Report - The How, The Why & The Results

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About this session

Discover quantitative and qualitative analysis of Borough Council's digital transformation project outcomes.

Find out insights on:

  • Online purchasing results across programmes
  • Reduction in calls
  • Reduction in administrative tasks
  • Citizens accessing and updating their information in real-time and independently
  • Increases in WC memberships
  • Reductions in CC advisors’ resources needed
  • Robust and complete databases updated in real-time
  • Reductions in errors
  • Cost savings to the authority and the citizens
  • Increases in desired web page hits

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Sam Johnston

Sam works with over 300 local government organizations in the UK & US, as well as thousands of SMEs across 62+ countries improving the way they interact with their users digitally. Having worked with such a wide variety of organization types and sizes, Sam is able to bring a unique perspective on Smart City and digital transformation initiatives.

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